ClubVVS delivery terms & conditions
At ClubVVS, we know you want to get your ICE on FAST. Thats why we offer FREE expedited shipping on all orders. 🙏
1.1 When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 day however, some orders may ship within as few as 4 hrs.
- Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.
1.2 Delivery Exclusions
Exclusions apply. We will arrange delivery of your purchases to your home or business. Some items may take longer for delivery, and items ordered together may not arrive in the same box. The delivery service is provided by an independent service provider. We are not able to deliver to PO Boxes or APOs. Truck and parcel delivery orders are not available outside of the 48 continental United States (Alaska & Hawaii). Shipping rates and fees cover the processing, handling, packing, and delivery of your order – they do not include gift wrap or other surcharges that might apply to certain items.
1.3 How to prepare for your delivery?
The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators.
1.4 Can I make changes to the delivery address after I place my order?
We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.
1.5 What is expedited delivery?
With Expedited Delivery, you can receive 2-3 delivery of your online order, and varies based on demand and distance from our store to your shipping address. Expedited Delivery is available only in select zip codes.